Platform · Client portal
Your clients see their service live, without calling anyone.
Requests, work orders in progress, signed reports and assets by site, in one portal. Each client sees only their own.
01 · The problem
Clients shouldn't have to call to find out what's going on.
Without visibility, every request turns into emails, phone calls and reports that arrive late.
?
Is the technician coming?
The client doesn't know if the request was received, who has it or when they'll arrive, so they call.
35%
Coordination time spent on status updates
Coordinators spend a good part of the day answering status questions instead of planning.
!
Reports that never arrive
The technical report goes out by email days later, unsigned, and gets lost in the inbox.
02 · How it works
From request to downloaded report.
- 01
Request
The client raises a request from the portal or by scanning the asset's QR code.
- 02
Convert
The intake agent classifies it and opens the work order with priority and SLA.
- 03
Track
The client sees progress, the assigned technician and the SLA live.
- 04
Download
Once the work order is approved, the signed technical report is available in the portal.
03 · Requests
A complete request from the very first minute.
The client picks the site and asset, describes the problem and attaches photos. Or scans the QR code on the asset and the request arrives fully identified.
- Emergency 24/7, urgent or scheduled request types
- Site and asset picked from their own inventory
- Photos, video and documents attached
- QR code reporting from the asset
- The intake agent turns it into a work order with priority and SLA
04 · Live tracking
Every status change, visible instantly.
The client watches the work order move from scheduled to in progress to completed, with the assigned technician and the SLA time left. Once approved, the technical report is ready to download.
- Work order status and assigned technician in real time
- SLA time remaining
- Technical PDF report with evidence and signatures
- Work order history by asset and site
- Email notifications on every change
05 · Connected modules
The portal shows what operations already record.
Nothing is entered twice; clients see the same data as your team.
Work orders
From request to approved report, with SLA, evidence and signatures.
ExploreAI agents
Agents that take in, plan, dispatch and document maintenance work.
ExploreAssets
One asset register per client and site, with history and costs.
ExploreAnalytics
Availability, MTBF, MTTR, SLA and downtime cost from real work orders.
Explore
06 · Capabilities
Visible service, confident clients.
- Requests with site, asset and attachments
- QR code reporting from the asset
- Emergency 24/7, urgent and scheduled
- Live work order tracking
- SLA visible to the client
- Technical PDF report downloads
- Asset inventory by site
- Work order history by asset
- Corporate and site-level users
- Each client sees only their data
- Email notifications
07 · FAQ
Frequently asked questions
Does each client see only their own information?+
Yes. Each client sees only their sites, assets, work orders and reports. Site users see their site; corporate users see every site in their company.
How does QR reporting work?+
Each asset has a QR label. Scanning it opens a request with the asset and site already identified.
Can the client download the report before approval?+
No. The technical report is published to the portal once the coordinator approves the work order.
Are portal requests handled like email or WhatsApp requests?+
Yes. They all go through the intake agent, which classifies them and opens the work order with the contract's priority and SLA.
Let your clients see the service you already deliver.
In the demo we raise a request by QR and follow it from the portal to the report.
Request a demo